Review: NetTALK Duo Wi-Fi VOIP system

- February 18th, 2013

DuoWifi

There doesn’t seem to be a shortage of phone lines in my household but truth being told, with Skype, Facetime and my iPhone readily available, I hardly use them. While I’m not sure I’m ready to totally cut out the cord, it would be nice to find a way to cut down some of those monthly expenses.

So I thought I would checkout the NetTALK DUO Wi-Fi VOIP (Voice-Over-Internet Protocol) System.  It’s an out of the box solution that retails for $74.95; it includes an adapter, a free Canadian phone number and extendable one-year of service, which after 12 months is $39.95CDN per year (multi-year discounts are available).  It allows you to hook up a standard telephone handset to make calls and even send faxes via the Internet. It’s flexible allowing you to connect to the Internet three ways; through your computer, router or anywhere you have a Wi-Fi connection.

duoConnect

It offers a number of features you’d expect to get from your phone company and they’re all included free with the NetTALK service. The obvious ones are Call Waiting, Caller ID, Call Forwarding and Voicemail. Visual Voicemail is also available as messages can be sent to your email address and you can listen to them while on the fly. You also get 3-way calling allowing you to add a 3rd person to a call or for a conference call for up to 20 people, you get a dedicated number – likely a 305 area code number, and a pin number access code.

 

Enhanced Services

411 directory services is also included and Enhanced 911 service, which is configured by supplying your physical address during the activation process.

Two new features that have been recently added are Call Blocking and Caller ID Blocking. Call Blocking allows you to “blacklist” a phone number, like from some of those annoying telemarketers so if they call you from a given number, they will get a busy signal.  Caller ID Blocking enables you to suppress your number when making calls for added privacy

Long Distance & Text Plans

You can make calls anywhere to the US and Canada and optionally you can add low-cost international call rate plans add-ons to 60+ countries starting at $10/month.

Calls between two Duo numbers are also free.

NetTalk app

Text Plans are available for only $40 per year. It gives you the ability to send and receive text messages using your Duo phone number through a free downloadable app via compatible iOS, and Android devices and Kindle Fire.

Set-Up

Setup can be fairly easy. The Duo has an Ethernet and phone port on one end while on the other end is a micro-USB connector, which allows you to power the device from either a USB or AC adapter (both supplied).

A card with login information including initial User Name and Password along with the unit’s serial number and MAC address located right inside the box gives you a quick start. It also includes a link to the activation portal. Now I did say the setup can be easy. Remember there are three ways to connect; you can configure your setup automatically or manually and depending on whether you are using a Mac or PC. For Windows/XP/Vista/7 users, there’s a configuration tool. I did find myself a little confused at first. I eventually configured the device by hooking up to my router. My suggestion – don’t be a hero, read the manual and setup instructions. There is an FAQ and a number of videos online to guide you. You might just discover as I did that you can get your system’s IP address by pressing *41# on your phone. Who knew?

If you really get stuck, there’s an (PC/Mac) app you can download to get the folks at NetTALK to configure it for you. Live toll-free technical support is also available seven days a week, but only during selected business hours.

You can also select to assign your phone to a number with any Canadian area code. In fact something new in the last month is the ability, for a fee, for Canadians to port their existing numbers over to NetTALK. (Of course there may be some restrictions, but the online portability checker can confirm).

NetTALK is very similar to MagicJack. The latter, although a little cheaper, does not have Wi-Fi capability nor does it support faxing. Comparing it to Skype OUT, which runs about $3/month, it’s nice not to have to pay extra for a phone number nor do you need a specialized phone to use it.

Line Quality

As for call quality, I used 2 identical Panasonic DECT 6.0 cordless handsets to make calls from both my landline and NetTalk. While the NetTalk was quite clear, it wasn’t always as crisp and prominent as the landline – perhaps much more similar to cellphone quality. With heavy bandwidth use, I also discovered some degradation in call quality. I also experienced occasional tininess. I did have the odd dropped call and had to do a reset, but for the most part the experience was quite acceptable.

NetTalk POrt

Likes

What I like about the NetTALK is that you can get a phone line for a mere fraction of what it would cost through a traditional phone company.  NetTALK provides long distance and many other features as standard while those same features are “extras” elsewhere. I like that you can assign any Canadian area code and the ability to port your existing phone number is a bonus.  Another plus is the ability to use any standard handset, connect wherever you have Wi-Fi and call forward your phone to multiple numbers in a priority sequence, ensuring that you can be found, somewhere.

Challenges

As for who would cut the cord completely, it might work for some, but not others. There may be an issue for those who have an alarm system that relies on a traditional landline.  The NetTALK adapter relies on the Internet and external power so if the Internet is down or power goes out and you have no battery backup, you have no phone. While voicemail is flexible, it is only kept for 30 days and I have not been able to find a way to illuminate my voicemail-waiting indicator.

Finally, live technical support has limited hours and wait time in the queue can be a bit long. Of course you need to keep in mind you’re not paying for a traditional phone company’s infrastructure either.

Personally, for an initial investment of about $75 (or less) and $40 a year thereafter, I think this product has huge value and is ideal for someone who can overlook its shortcomings. This might be someone who hardly uses or doesn’t rely on his or her landline for an alarm system. It seems well suited to replace secondary lines, especially a kid’s line or fax line and it’s an even cheaper solution for those who use SmartRing (two phone numbers on one line).

It’s available with a 30-day money back guarantee and can be found through many of your favorite retailers such as London Drugs, Best Buy & Future Shop as well as Staples and Amazon.ca. For more info visit NetTALK.ca.

FREE TEXT for a year

During the month of February, NetTALK is offering a free unlimited netTALK Text Plan for a year with a Duo purchase. Use code LOVE2013 when registering your device.

Rating: 3.8 / 5

Photos courtesy NetTALK. 

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Greg Gazin is the Real Canadian Gadget Guy.

Follow me on Twitter @gadgetgreg or Empire Avenue (e)GADGET1.

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113 comments

  1. tomjai | February 21, 2013 at 5:59 am

    Good to know that this topic is being covered also in this website & there are a lot of developers working on this segment but this is one of the best innovative idea ever seen.

  2. David L | February 25, 2013 at 8:59 am

    Just last week I decided to get a netTALK duo a try. I also experienced dropped calls, and also had the occasional issue when I would not get a dial tone. I had hoped to use the netTALK unit to simply make long distance calls, but planned on keeping my regular land line service. After testing the netTALK DUO for 4 days, I returned it to the store. I had troubles where I could not get dail tone and had to unplug the device from power and plug it back in again.

    I don’t want to sound completely negative. I certainly think that there is a market and a need for this device. Parents who are sending their kids away to college or university could send them with one of these units so that the kids can call home without incurring long distance or cell phone charges. I would not want to replace my home phone service with this device, but it certainly could be used by the kids when they are away, or as the article mentioned, as a secondary line at the house.

  3. Ed | March 1, 2013 at 12:32 pm

    Despicable Service – They gave my phone number to another subscriber!

    So about a year ago, I started my subscription with NetTALK. What a serious mistake.
    I planned on using the phone line for my new business at my home office. I was issued a phone number and activated it. Everything seemed fine until a few months later, when the DUO stopped working. I had to send it back and exchange it for a new one. Recently, I got a reminder email from them to let me know it is time to renew for another year. Guess what, when I tried to renew via their site, it issued me a new number. I found out later that they had given my original number away to someone else about 6 months ago. That explains why people have not been returning my business calls! I have never heard of such negligence on the part of a telecom.

    The fees may look attractive, but take it form me, it’s not worth it!

  4. Greg Gazin | March 1, 2013 at 1:27 pm

    Ouch! Wonder how that happened? I take it that you did not try or use it for outgoing calls.

  5. Glenn Walker | March 5, 2013 at 1:20 pm

    These boxes are often gimmicks that work for some and not others. I got onto a service that seems to work well. Check out http://freephoneline.ca. Free phone number. You can also port your number. I paid the money to get the account signon information and use it with a soft client called Bria. You don’t have to do that unless you dislike the adverts in the client provided or want more features. I got the Android version and use it to make calls via my cell phone. But, I think my S3 would do that anyway. Have not tried it.

    This service works great for me and best of all, no monthly or annual fees. Once I paid the one-time fees for porting and getting the account signon information, I have been making calls for free for over two years now.

    They have a business version, as well. But, not sure if that one charges.

  6. Chris Row | March 11, 2013 at 10:34 am

    Seems like a good idea, I am not sure how good it will be. Probably good for personal use not for Business, thats what I am guessing.

  7. Chris Ennever | March 26, 2013 at 9:54 am

    I bought a Nettalk Duo a while back, I had one or two problems with it but not serious, I though at the time it was great getting my calls so cheap until a couple of months ago when in mid conversation while on the phone I would be cut off and left with the engaged tone, also when I called a number, it
    dial after a long period of time, then I was left with the engaged tone, the same thing happened when someone tried to call me.
    Quite frankly I thing gadgets like these are a waste of money, not only do they not work properly, but you can never get anyone to fix problems that occure. I guess I will have to bite the bullet and go back to Bell and their exorbitant telephone fees, for a while anyway,until I am able to find a cheaper method of communication.

  8. Tammy | April 5, 2013 at 10:17 am

    Absolutely Terrible customer service!! I’ve spent hours on the phone holding for someone in this company!

    I would not recommend this product to anyone. I am not happy with my defective unit and they will not give me my money back.

    They’ve instructed me to deal with Walmart where I purchased it from but Walmart will not return electronics after 15 days!

    I have never experienced such poor customer service before.

  9. Greg Gazin | April 5, 2013 at 10:50 am

    Tammy, the waits for service are a bit long, but hours? That does seem a bit excessive. What wrong with your unit?

  10. Greg Gazin | April 5, 2013 at 11:01 am

    Tammy, I’ve contacted the company. With your permission, I’d like to send your contact info to the company. I will send you an email under separate cover.

  11. tariq | April 16, 2013 at 10:30 am

    Two days after my # was ported callers are getting busy signal.

    I can make out going calls.

    I have been on hold for last 28 minutes no one is coming online.

    Their support e-mails says open @ 9.00 AM when u call it is 10:00 am to 4:00 PM.

    I have power cycled twice.

    Can anyone help?

  12. Stephane | April 22, 2013 at 6:12 pm

    People have been trying to call me for a few days and they get a busy signal. I’ve had it for almost 2 years and never had this problem.

    I can make out going calls but inbound calls they get busy signal.

    Help anyone?

  13. Randy | April 23, 2013 at 10:06 pm

    Very upset with the service at the moment. out-going calls are fine but all in-coming calls result in a fast busy signal.

    Emailing their TS address has lead to no response and calling them results in a “experiencing difficulties” message.

    Its sad as Nettalk has been a great alternative to other services for about two years.

  14. Chris | April 24, 2013 at 8:25 am

    Ive been a nettalk customer for 18 months. My first year i was satisfied with it. This year not so much.

    @Randy i called 611 they claim a fiber in Canada has been cut and their techs are working in the feild to fix it…. this message has been on their 611 for at-least 48 hours. as ive been checking since Monday.

    As i am in Canada , and i use my Net Talk as a business line , i am not happy that the service is down. however how much redundancy do we even pay for if any at all? maybe it was a poor decision on my half to use the nettalk in a business capacity.

  15. Greg Gazin | April 24, 2013 at 9:08 am

    Sorry to hear you guys are having issues with your NetTalk. I’ll pass your comments on and hopefully this issues will be dealt with. Seems interesting that a few of you have had your systems for 2 years and only now the issues are coming up.

  16. Chris | April 24, 2013 at 12:29 pm

    Thank you greg i do appreciate your efforts, im going to give it a few more days , and if all else fails i may just port my number over to a Hosted PBX solution. typically i used to forward my Net Talk to either my cell or my pbx. but with the current outage that doesn’t even work.

    My outbound calling is still working and have no issues with that.

    Hell i would even be happy if during this outage my customers could reach my voicemail.

    When trying to call my Net Talk line from my cellphone i got the following message “All Circuits are busy”….

    This is more of an annoyance then anything.

  17. Chris | April 24, 2013 at 12:38 pm

    Oh wow, heres an upate and i hate to over post….

    I just tried to make an outbound call…. The person on the other end receives the call, picks up, and no one can hear the other .

    once again i do apologize for the multiple posts but i thought u may want to know whats going on now

    Chris

  18. Greg Gazin | April 24, 2013 at 1:35 pm

    You’re welcome, Chris. I try to help where I can, when I can, although with technology changing by the nanosecond, it’s sometimes hard to keep up! :) Plus, with so many variables sometimes, it’s tough to figure out what the culprit might be.

    If you’re ok with it, I’ll forward on your email address to the folks that I had been in contact with from NetTalk. They seemed to respond most quickly.

  19. Chris | April 24, 2013 at 2:12 pm

    That is fine with me , as i have had no luck contacting them myself. I submitted a ticket around 36 hours ago, and have received only the automated response.

    To be honest up until this problem occurred i was satisfied with the service. For the low overhead cost it did its job.

    The reasons im upset at this point is the potential loss of business. I run on call dispatch service that supports a very large industry.

    The nettalk duo line is setup as a my primary incoming line for both employees and clients to reach the office or me via the call forwarding to my PBX or Cell.

    I will be happy once this works again. and if fix within a reasonable time i will continue to use the net talk

    On a side note today was my first visit to your blog. I look forward to reviewing some of your other posts and staying apart of your community.

    Chris

  20. rita | April 24, 2013 at 5:01 pm

    why can;t we get a hold of anyone at net talk they said that canadian custmers are having the problems they are fixing it when no one call call us do we have to cancell i hope not thankyou

  21. Mel | April 24, 2013 at 7:02 pm

    I have the same issue as the others. No incoming calls since the 18th (apr) and customer support is terrible. It’s quite frustrating. :(

  22. Greg Gazin | April 24, 2013 at 7:32 pm

    It looks like there is an outage. This was just forwarded to me:
    ===================================
    Dear Valued netTALK Customer,

    This notice is to inform you that we are having some isolated technical issues with in-coming calls in Canada. We strive to provide continuous connectivity with reliable and clear call quality and this matter will be cleared up as soon as possible.

    We apologize for the inconvenience and each effected customer will be given (1) month of free service.

    We are working hard on clearing this up and your full service will be restored soon. You will be notified once completed.

    Thank you for being a netTALK Customer!

    Sincerely,
    netTALK Call Quality Center
    ========================================

  23. Disappointed | April 26, 2013 at 10:16 am

    Our service has been out for 2 weeks! Netttalk is a pathetic service provider. We have lost business for our home business and my wife, who just handed out a lot of resumes, missed calls from potential employers.

  24. Greg Gazin | April 26, 2013 at 10:31 am

    Wow, this is the first I’ve heard of this. I know that they did have a fibre cut issue and they are working on it, but 2 weeks? Sorry to hear about that. Might I suggest for now that if you can, forward your line to a cell at least for now?

  25. Carolyn Leonard | April 26, 2013 at 12:56 pm

    Product was easy to setup. Area codes are limited. I live in North Bay, Ontario but locals recognize my number as Sudbury, Ontario and question me about it all the time. They are correct from North Bay this is a long distance number. When I make long distance calls I can expect good quality maybe 60% of the time on the first try. It usually takes 2 or 3 tries to get a clear line. When I make long distance calls longer than 1/2 an hour they get cut off with no warning. Currently it has been one week since anyone has been able to call into this phone. NetTalk acknowledges there is a problem and engineers are working on it. Most of my family members have Rogers cellphones and they have never been able to call this phone and have it connect. 90% of the time I have issues calling them using this product. I just spent 38 minutes on the phone calling customer service, I was told by whoever picked up that he was located in Florida. They have no idea how much longer this is going to last. Best he could tell me was that all customers will receive an email once it is fixed. NOT IMPRESSED I never received an email to inform me in the first place that there was a problem.

  26. Greg Gazin | April 26, 2013 at 1:32 pm

    Carolyn,

    Someone had alerted me to the outage, but I did get an email from them a few hours later advising of the outage on Wed the 24th at 4:04PM EDT. Check your spam folder. the subject line: Important Service Notification

  27. Robin Steels | April 27, 2013 at 11:01 am

    Well it looks like we all have the same problems and certainly no help from Net talk.
    I have been trying to get hold of tech support off and on now for the last year both through email and the 611 # (or what ever other # there is to call !!! Now no in coming calls. I certainly will not recommend this product to anyone.
    The idea is good and when it works it works but there are many times that it doesn’t work ( with a variety of problems) and the worst part is complete lack of tech support or any support at all!!!
    Ps I did not receive any information about the incoming call outage email and nothing in the spam mail. I found out through a recording on the 611.The only emails I get from net talk is advertisement for the product.

  28. Steve K. | April 28, 2013 at 7:41 am

    Terrible customer service, don’t even think of going with this company. Our service has been down for weeks now, and according to what I’ve read in other forums, has been down across all of Canada. We have also been trying to get 911 service working ever since we started using nettalk a year and a half ago, and I have submitted countless trouble tickets to their techs, but keep on getting passed around and it is impossible to get hold of anyone by phone. We didn’t find out that our 911 service wasn’t working until our smoke detectors went off and we tried calling it – we ended up getting a dead phone line. In Canada, if a service provider fails to provide 911 service, they are suspended from operating in that province! Thank god it was a false alarm, and my cell phone was close by. Besides those problems, even before the Canada-wide outage, service has been very sketchy – terrible long distance quality, frequently dropped calls, people calling us and just getting busy signals, people calling us and not being able to hear anything, the list goes on and on. To summarize, this service isn’t worth it – you try to depend on it, and you will be let down. I am starting to wonder if maybe nettalk has tanked in Canada, why the service has been down in Canada for so long; or maybe the CRTC has suspended them from operating. I really wish the Star or one of the other major news groups would publish a story about this.

  29. Miyuru | April 29, 2013 at 11:53 am

    Nettalk sucks. Here in Canada we are without service for 1 week now and not yet fixed. It worked fine before but now I’m going to dump this.

  30. Benjamin | April 29, 2013 at 12:55 pm

    Please don’t waste your money on this. Go elsewhere.

    Two (2) weeks without incoming calls and nothing but excuses. The customer service number they have posted in their website is not in service (not a joke, not even funny).

    I have been music on hold for a full hour (and still going as I write this) and every 30s I get “thank you for your patience” which accounts for at least 120 times so far (and still counting).

    Do you want this experience?

  31. Greg Gazin | April 29, 2013 at 1:49 pm

    Hopefully they will find a resolution soon.

    It’s amazing that even with email, text and Facebook, we still rely heavily on the telephone. I guess Alexander Graham Bell got it right!

  32. Joe Cool | April 29, 2013 at 4:12 pm

    I have enjoyed about a year and a half of satisfactory service from Nettalk. After no incoming calls service for over 10 days, I have booked an appointment with a technician from Alexander Graham Bell’s company to connect my telephone to copper wire. Nettalk and other Voip providers are still ahead of their time apparently. Friends with Vonage and MagicJack have had lots of issues also. Thanks, Greg Gazin, for your thoughts on this forum.

  33. Greg Gazin | April 29, 2013 at 4:17 pm

    ahead of their time..interesting thought, Joe!

  34. Greg Gazin | April 29, 2013 at 4:46 pm

    UPDATE FROM NETTALK TWITTER FEED:

    *UPDATE*
    Our expected time frame on our recent Canadian Calling case is middle of this week, hopefully sooner. Thank you!

    https://twitter.com/netTALK/status/328955078402777089

  35. Chris Widehem | April 30, 2013 at 10:41 am

    What are your thoughts Greg about the rumour Nettalk is filing for bankruptcy ? A fiber cut does not take weeks to be fixed, unless it is, as I read somewhere, located in the Mariana Trench.
    Nettalk has a very very poor customer service. That’s not the way you conduct business. If you have nothing to hide, let your “valued” customers know what’s going on.

  36. Greg Gazin | April 30, 2013 at 3:42 pm

    Chris, there are a lot of thing floating out there. With Social Media, it’s so easy for something to be said by anyone and then it spreads like wildfire. Look was happened when AP’s twitter account was hacked. Unless it comes from a reliable source and can be confirmed, I’m quite leery of any so-called rumour.

    If the company was in trouble, wouldn’t service in the US be affected too? Why aren’t outgoing calls affected? That to me sounds more technical than financial and that they are scrambling to find a solution to get everyone up and running ASAP.

    I’m sure there is a reasonable answer as to what is going. I’m just disappointed that we haven’t been kept in the loop. I mentioned in my review about the long waits in the queue for customer service, but then I reminded myself that they do not have the same infrastructure as the national telcos and that the cost of 1 year of service is less than a typical months service from the big players.

  37. Chris | April 30, 2013 at 5:06 pm

    This is an update , i just received the following…

    ===========================
    This notice is to inform you that we are conducting system upgrades to provide more features to your service for the future. Please note that during the upgrade installations, a technical issue arised which affected in-coming calls in Canada for a small group of users which required us to change our phone number provider partner serving Canada.

    The fastest and permanent way of restoring your full service is by assigning you a new phone number, which will allow you to make and receive calls as normal. To see what your new phone number is please log into your netTALK account manager. (NOTE: Because of the change, you will not be able to retain your old netTALK phone number)

    We apologize for the inconvenience and each affected customer will be given 3 month of free service and the opportunity to change their newly assigned netTALK number or transfer their existing landline number.

    Thank you for your patience and understanding and please know that the purpose for the upgrades was made with your best interest in mind to provide you with clearer call quality, reliability and the ability for us to add new features in the future.

    Sincerly,

    netTALK Team

    ====================

    Now altho this may bring my service back up the Loss of my current phone number is rather annoying . As this number is printed on ALL my business cards and have been distributed to clients / contacts / employees for the past year.

    So essentially i now have to reprint my cards.

  38. Greg Gazin | April 30, 2013 at 5:33 pm

    Hi Chris, thanks for the heads up. I’ve not yet rec’d my notification, but I probably will in the next couple of hours. Sorry to heat about your cards.

  39. Joe Cool | April 30, 2013 at 6:50 pm

    A suggestion: Go to Nettalk website, login, go to account information. My data was all blank except for name & email. I filled in my address and Nettalk TELEPHONE NUMBER, just in case the Nettalk system is able to pick it up. There must be more going on at Nettalk than their PR department is admitting to. I am relieved to have signed up with a dependable carrier for my phone service going forward, however Nettalk might still be useful to save on long distance. Good luck, all!

  40. Dianne | April 30, 2013 at 7:02 pm

    having same canadian problem – no one can call me since April 18…..would a wireless nettalk duo incurr the same problem ? they say that it was/is a cut fiber in the service provider field ?? i wonder who is /was their canadian service provider ?

  41. Greg Gazin | April 30, 2013 at 8:12 pm

    Dianne, from what I have been reading, I don’t think the issue is related to the hardware you are using.

  42. BigDad | May 1, 2013 at 3:37 pm

    @Chris: I never got that email outlining the upgrades they are doing. Also, it was never posted to their FB page. You would think they would blast that out to everyone. I am getting really frustrated with this since i can not seem to speak to anyone at Nettalk. I would love to go with someone else, but reviews of other companies are no better as far as i can see. Maybe i will just stick with my mobile phone.

  43. Chris | May 1, 2013 at 5:58 pm

    so another update in my email today….

    ———————
    Dear Valued netTALK Customer,

    This notice is to inform you that we were conducting system upgrades in-order to provide clearer, reliable calling and to have the ability to add more features to your service in the future. Please note that during the upgrade installations, a technical issue arose which affected in-coming calls in Canada for less than 5% of users.

    We are working on the fastest and permanent way of restoring your full service including the need to change our phone number provider partner serving Canada. The integration process has taken longer than anticipated and we want to apologize for the inconvenience and the confusion this has cause. Each affected customer will be given 6 months of free service.

    Full service will be restored shortly, we will continue sending updates daily as all issues are resolved.

    —————————–

  44. Chris | May 1, 2013 at 6:00 pm

    btw if you accutally goto the Nettalk website there is a Pop Up JPG with a service notice…..

    and i love how these free months keep getting increased… it started with a month and today they say 6 months…… Keep them coming…..

    Chris

  45. Robert Hamilton | May 1, 2013 at 6:43 pm

    I’ve got 2 NetTalk devices. One has a Saskatchewan area code and the other has an Alberta area code. I have both call-forwarded to my cell.

    Calls to the Sask number work fine (with a few dropped calls). Calls to the Alberta number receive a busy signal.

    Saskatchewan Nettalk area codes were late to the game because Sask Tel resisted the CRTC for a long long time. My guess is Nettalk has different “partner” for Saskatchewan numbers than they do for the rest of the country.

    It’s May 1 and this problem has been dragging on for weeks. It could be that NetTalk didn’t pay it’s Canadian bills. It’s also possible the Canadian partner suddenly closed up shop. Or something else.

    The last post (above) from NetTalk comes closer – by talking about needing a new Canadian partner. But it still smells.

    Either way there’s no chance this is a typical hardware issue or “fiber cut” or upgrade issue. It would be nice if NetTalk would stop the lies and level with us.

    We know we are buying bargain basement service from a cut rate carrier but come on NetTalk. People used to love you guys. You can do better than this!

  46. Greg Gazin | May 1, 2013 at 7:21 pm

    Chris, Thanks for updating us on the emails from NetTalk. I have not rec’d either of the last 2. Not sure why.

  47. Greg Gazin | May 1, 2013 at 7:44 pm

    Update: Chris, I just rec’d the same notice that you did. 7:30PM ET.

  48. les | May 1, 2013 at 7:45 pm

    For Canadian customers, we are not getting incoming calls for over two weeks! This is unbelievably bad service. Apparently the numbers are owned by some other company and no longer exist. I have been sending out resumes with this number and wondering why I’d been getting no responses.
    I never really had any problems with this device for one year and now it’s finished. MagicJack was pretty bad but it never went off and especially no problem that lasted two weeks and counting.
    I don’t believe this service will come back up. I’m going to take mine back to Best Buy see if I can get a refund, I have no phone now.

  49. Joe Cool | May 2, 2013 at 1:32 pm

    GOOD NEWS. I found my new NetTALK phone number. Log in to NetTALK, look for toolbar on left side (below Account Info, Service Plans, etc) and click on “Phone Numbers”. Both my old and NEW phone numbers appeared. The new phone number accepts incoming calls!! Although it has been frustrating, it has also been great to be able to share our experiences with the help of Greg Gazin providing space on CanoeTech. Thanks again, and good luck to all!

  50. Greg Gazin | May 2, 2013 at 1:46 pm

    Great news, Joe! Thanks for updating our readers and of course coming here to CanoeTech!

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