Anyway, the service went off the air on Thur.Apr.17th in the morning. Maybe down in Florida, they’re on “ocean time”. I would love to work there and be as incompetent professionally as they are, but here in Canada, we fix what gets broken NNNNOOOOOWWWWW. We spend all night if necessary, but FIX IT NOW. By Friday, I knew it wasn’t a cut fibre. I called them back, spent another 72 minutes on “ignore” and demanded to speak to a supervisor which took another 19 minutes of my life I’ll never get back. I asked her for a call-back number in case my call got cut off (which happens very frequently, and they’ll blame your own telephone sets), and she actually expected me to believe that neither she, nor the executive team members ON THEIR OWN WEB SITE, nor anyone else had inbound lines. Lie #2. The only way to speak to ANYONE at Nettalk is through the CS number?? Seriously?? What if the supervisor’s child’s teacher called to tell her her kid had swallowed a pair of scissors??? RED FLAG: If there are ZERO inbound telephone lines into ANY business in US or Canada, why don’t they use their OWN service for inbound calling? How rinky-dink is a workplace with no inbound lines?

They’re not even competent enough to recover the block of phone numbers they gave us originally. So they either can’t afford it, or they just plain don’t give a horse’s dump about Canada (typical).

Lie #3. They “CLAIM” they have 40 agents in their call centre, but if you’ve ever built call centres like I have in the past, you can tell they might have 10 at most for all of US and Canada. It can’t possibly take 115 minutes to get through to CS (if you’re desperate or stupid enough to wait that long). So I got 2 e-mail addresses and had to literally “E-argue” with them. To this day, I’ve been without home phone service for almost 3 weeks and lost my number – I’m on disability, unemployed and my very expensive cell phone is the ONLY means of a phone. I guess I could use the $20 Nettalk rebate to pay that bill.

Final words, DO NOT GET NETTALK. Sounds great, but in practice, they are just a bunch of hackers. $40/year -…

Nettalk, how come this affects me when i’ve been a customer for almost 2 years with the same phone number !!!!

This is really not professional, my account expires in november 2013, and i’m already looking for a replacement solution.

This sucks. Out of work and the wrong number is out there on my resume. Can’t beat Netalk’s $3/month price. Can’t afford $20/month to switch companies to the company who owns my old number. (Fibernetics / world line)

Got this email too. My new number is right on my email. (X’d out for privacy) Tried my new number and my new number shows up on my cell. Tried old number and it rings 20 times then hangs up. TERRIBLE !!! Give us an out of service message and tell the new number to the caller.

I have noticed Netalk calls give a false busy signal sometimes. I check this by calling my cell (in my hand) and the fake busy signal again appears. Dear Netalk, if there are times when your lines are down just tell us – fake busy signals are not professional.

My EMAIL:
Dear Valued netTALK Customer,

This notice is to inform you that we were conducting system upgrades to provide clearer call quality, reliability and the ability to add more features to your service in the future. Please note that during the upgrade installations a technical issue has arisen. This has affected in-coming calls in Canada for a small limited group of users which require us to change our phone number provider partner serving Canada. Your ability to receive in-coming calls has been restored.

The fastest and permanent way of restoring your full service is by assigning you with a new phone number, which will allow you to make and receive calls as normal. To see what your new phone number is, please log into your netTALK account manager or see your account information with your new phone number listed below.

netTALK Account #: xxxxxxxxxx
Username: xxxxxxxxxx
Phone Number: 1289xxxxxx

Note: Because of the change, you will not be able to retain or use your old netTALK phone number. Your newly assigned phone number can be changed free of charge to a more suitable geographical area if needed, or you can transfer your existing landline number. You can make that number change by logging into your account manager. (Your old number may still show up in your account but it will no longer work, you must use your new number.)

Also note: Each affected customer will be credited with 6 months of free service and it will be automatically added to your account within the next few business days!

We apologize for the inconvenience and confusion, thanks for your patience and for being a netTALK Customer.

Sincerely,
netTALK Call Quality Center

Copyright © 2013 netTALK.com Inc. All right reserved.

Now i have to change my contact info everywhere …. doesnt worth the 6 months of free service which, by the way, i still don’t see in the account manager.

Hope that this is the last incident, as i will hate to change again but will not hesitate to do so one second.

Dear Valued netTALK Customer,
This notice is to inform you that we were conducting system upgrades to provide clearer call quality, reliability and the ability to add more features to your service in the future. Please note that during the upgrade installations a technical issue has arisen. This has affected in-coming calls in Canada for a small limited group of users which require us to change our phone number provider partner serving Canada. Your ability to receive in-coming calls has been restored.
The fastest and permanent way of restoring your full service is by assigning you with a new phone number, which will allow you to make and receive calls as normal. To see what your new phone number is, please log into your netTALK account manager or see your account information with your new phone number listed below.
netTALK Account #: *****
Username: *****
Phone Number: 1438*******
Note: Because of the change, you will not be able to retain or use your old netTALK phone number. Your newly assigned phone number can be changed free of charge to a more suitable geographical area if needed, or you can transfer your existing landline number. You can make that number change by logging into your account manager. (Your old number may still show up in your account but it will no longer work, you must use your new number.)
Also note: Each affected customer will be credited with 6 months of free service and it will be automatically added to your account within the next few business days!
We apologize for the inconvenience and confusion, thanks for your patience and for being a netTALK Customer.
Sincerely,
netTALK Call Quality Center
****************************************
When logging in to the account manager i dont see the new phone #. Only the old one and i simply cannot change it.
Also both new and old # doesnt receive incoming calls. And of course CS in unreachable.

This is not acceptable.