Rogers Listened (Sort Of)

- March 4th, 2010

Rogers Quick Start Menu

Back in January, CanoeTech reported on the outcry overs Rogers Cable’s Quick Start Menu. A few weeks later, we received an update from Rogers that they planned to make changes to the menu, based on “customer feedback”.

Looks like they’ve made good on that promise but the changes seem to have fallen short of expectations. Instead of having an option to remove the menu, Rogers will only allow subscribers to change the order in which it appears on your screen – either the first or second press of the “guide” button on your remote. There is an upside though – fewer clicks to get the full program guide.

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The Winter Of Our Quickstart Guide Discontent

- January 22nd, 2010

Courtesy Digitalhome.ca

Sometimes adding a new feature can make a lot of people angry.

This seems to be the case with Rogers Cable’s “Quickstart” menu that has been rolled out to customers in Ontario. My cable boxes received the update earlier this week and it took me all of 30 seconds to join the chorus of angry subscribers!

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