OC Transpo GM John Manconi has been looking at his senior management structure since the latest American Public Transportation Association peer review, which focused on safety.
Looks like we have a few promotions with new roles as assistant GMs. Charter, Scrimgeour and Begin were already kinda-sorta in these roles, but it looks like there’s more oversight responsibility now. I haven’t heard of any terminations in the re-organization, but I’m double-checking and will update here (update 4:07 p.m.: Confirmed, no management terminations). Manconi says the current branch managers are being consolidated into the four areas below.
The changes also reflect Transpo’s move to a bus, O-Train, Para Transpo and LRT operator.
(The chief safety officer and light rail director positions are being recruited).
1. Assistant General Manager, Transit Operations Division – Troy Charter
As Assistant General Manager, Operations Division, Troy Charter will be responsible for ensuring that all service is safe, reliable and consistently meeting customer expectations. Troy will be accountable for all bus, rail and PARA operations, fleet and facilities maintenance and lifecycle, security of passengers, employees and the special constable program including the CCTV program. The Director of Light Rail will be reporting to Troy once the successful candidate is selected.
2. Assistant General Manager, Customer Systems and Planning Division – Pat Scrimgeour
In the role of Assistant General Manager Customer Systems & Planning, Pat Scrimgeour will be responsible for ensuring that service is well planned, that customers are supported and provided the tools and services needed to ensure that their journey on our service is a seamless and satisfying experience. He will oversee planning, reporting and scheduling of all services, customer service, call and sales centres, marketing, Transit technology systems, rail and bus control systems and other business support systems.
3. Manager, Transit Strategic Services Division – Jocelyne Bégin
As the Manager Transit Strategic Services, Jocelyne Bégin will responsible for the department’s strategic services, communications, and business planning. She will oversee the department’s key projects including the transformational program for the Confederation Line, manage the legislative agenda, business planning, employee engagement, and corporate initiatives. All media inquiries, public relations and community partnerships will be managed through her. She will develop relationships with key stakeholders, community partners and industry associations and identify innovation, opportunities for partnerships and improvement initiatives for the department.
4. Chief Safety Officer – Currently being Recruited
The Transit Services Department is required to ensure that the City`s regulatory obligations are fulfilled as prescribed in the Delegation Agreement with Transport Canada. Ottawa’s Light Rail system will be the first self regulated system in Canada and with that comes the requirement to ensure we are in compliance with all elements of the agreement with Transport Canada. We are obligated to develop and implement a regulatory framework for both the security and the safety of the line, enforcement of regulations, develop safety management systems, audits, etc. To achieve all of this, a Chief Safety Officer will be hired with senior management authority reporting directly to the General Manager. The recruitment of this position is underway and we want to have a candidate in place later this year.