Andy Byford says hello to TTC employees

- February 22nd, 2012

Andy Byford

TTC Deputy Chief GM Andy Byford speaks to Gary Webster at Tuesday’s TTC meeting (Stan Behal/Toronto Sun)

Andy Byford, the man tapped by the TTC commission Tuesday to take on Gary Webster’s duties, sent out a notice to TTC employees Wednesday.

Here is Byford’s full statement:

NOTICE TO ALL TTC EMPLOYEES

Dear TTC Colleagues,

As you are aware, the Commission voted to terminate the services of Gary Webster yesterday with immediate effect.  I would like to place on record my respect for Gary’s outstanding 37 year career at the TTC and my gratitude to him for giving me the opportunity to join this great company.

I have been asked to cover the responsibilities of Chief General Manager until further notice, while a search is undertaken to appoint a permanent CGM.  As I said publicly yesterday, my immediate focus is on the delivery of the day to day service to the 1.6 million riders that depend on the TTC every day.  As such, our priorities remain focused on safety, performance and customer service.

In my time at the TTC so far, I have spent a lot of time on the system, meeting staff and understanding the challenges that you face.  I continue to be incredibly impressed by the professionalism, dedication and passion of TTC staff at all levels and to me, you are our greatest asset.

I really believe that the future is bright for the TTC with new streetcars and trains, ticketing systems and subway extensions coming on stream.  If we continue to drive up performance and staff morale, customer satisfaction and our reputation will improve and we will get the TTC back to where it belongs as a leader in world transit systems.

I am honoured to be asked to lead the TTC if only temporarily and I look forward to working with everyone as one team to take the TTC forward.

Best wishes,

Andy Byford
COO/Deputy Chief General Manager

Categories: Politics

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3 comments

  1. Soon Lee says:

    I can only hope you will show how proud you are with the fine men and women of the TTC when in the public eye unlike our last CGM.

    Comments like “I’m tired of defending you people” or “Thank goodness it wasn’t TTC operators having sex on the Spadina Station platform” is so direspectful to TTC Operators its no wonder why he was so disliked.

  2. Rob says:

    “Morale”?….where have you BEEN???….when you relieve drivers for trivial matters like eating a chocolate bar….ya morale is at an ALL TIME HIGH….you have NO clue as to how LOW morale is with front line workers….NO CLUE!!!!

  3. Mike Maple says:

    This letter is purely political.

    I’d like to see the 5 year strategy for fixing the TTC. It’s been a mess for quite some time. So get cracking , Andy.

    Also, don’t replace Webster. Your TTC is top heavy, and needs a trim.

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