Make Canoe my Homepage

New survey finds Air Canada flight attendants among the rudest in North America

- April 24th, 2014
(Andre Forget/QMI Agency)

(Andre Forget/QMI Agency)

A new survey from travel website Airfarewatchdog.com has revealed that travellers find Air Canada flight attendants to be the rudest among the Canadian carriers and second rudest overall in North America.

This comes just a week after the airline had to apologize when baggage handlers were caught on video tossing luggage from the top of a staircase.

Airfarewatchdog.com surveyed 3,400 flyers, asking them to name the U.S. airlines with the rudest flight attendants. U.S. budget carrier Spirit Airlines touched down in top spot, with 26% of votes. Air Canada was second with 14% of votes and was the only Canadian carrier to make the list.

When contacted by CTVNews.ca, Air Canada spokesperson Angela Mah said that she couldn’t comment on the survey’s methodology, but did say “our monthly customer satisfaction surveys done by an independent organization shows in-flight service satisfaction continue trending upwards.”

Related: Seven ways to annoy a flight attendant

Related: World’s best flight attendants are from…

Frontier Airlines was third with 11% of the votes, followed by Virgin America (9%), Allegiant (8%) and United (7%). Flyers deemed flight attendants with Alaska and Southwest to be the nicest, having received just 1% of votes each.

Airfarewatchdog.com weighted the survey results by number of passengers who flew between January and October 2013 to account for the differences in airline size.

Subscribe to the post

53 comments

  1. Peter | June 25, 2014 at 11:52 am

    Air Canada tries and succeeds, in making your flight “memorable” for all the wrong reasons.

  2. Nick | July 23, 2014 at 12:47 am

    Air canada is the worst airline I’ve travelled. I am embarrassed to be a Canadian when flying with them. Flight attendants are rude. Trying to get a small glass of water is difficult for the aged disrespectful flight attendants.

    I have travelled throughout the globe and am always amazed with the I professionalism withair canada!

  3. Steve | August 18, 2014 at 11:18 am

    AC gate agents are even worse than the flight crews. Try asking them ANYTHING and they will snap at you.
    Also, customer service(??) will not help you with flight changes and the lousy wi-fi at Canadian airports means you cannot do them yourself.

Leave a comment

 characters available