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New survey finds Air Canada flight attendants among the rudest in North America

- April 24th, 2014
(Andre Forget/QMI Agency)

(Andre Forget/QMI Agency)

A new survey from travel website Airfarewatchdog.com has revealed that travellers find Air Canada flight attendants to be the rudest among the Canadian carriers and second rudest overall in North America.

This comes just a week after the airline had to apologize when baggage handlers were caught on video tossing luggage from the top of a staircase.

Airfarewatchdog.com surveyed 3,400 flyers, asking them to name the U.S. airlines with the rudest flight attendants. U.S. budget carrier Spirit Airlines touched down in top spot, with 26% of votes. Air Canada was second with 14% of votes and was the only Canadian carrier to make the list.

When contacted by CTVNews.ca, Air Canada spokesperson Angela Mah said that she couldn’t comment on the survey’s methodology, but did say “our monthly customer satisfaction surveys done by an independent organization shows in-flight service satisfaction continue trending upwards.”

Related: Seven ways to annoy a flight attendant

Related: World’s best flight attendants are from…

Frontier Airlines was third with 11% of the votes, followed by Virgin America (9%), Allegiant (8%) and United (7%). Flyers deemed flight attendants with Alaska and Southwest to be the nicest, having received just 1% of votes each.

Airfarewatchdog.com weighted the survey results by number of passengers who flew between January and October 2013 to account for the differences in airline size.

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60 comments

  1. Peter | June 25, 2014 at 11:52 am

    Air Canada tries and succeeds, in making your flight “memorable” for all the wrong reasons.

  2. Nick | July 23, 2014 at 12:47 am

    Air canada is the worst airline I’ve travelled. I am embarrassed to be a Canadian when flying with them. Flight attendants are rude. Trying to get a small glass of water is difficult for the aged disrespectful flight attendants.

    I have travelled throughout the globe and am always amazed with the I professionalism withair canada!

  3. Steve | August 18, 2014 at 11:18 am

    AC gate agents are even worse than the flight crews. Try asking them ANYTHING and they will snap at you.
    Also, customer service(??) will not help you with flight changes and the lousy wi-fi at Canadian airports means you cannot do them yourself.

  4. Betty Windsor | August 29, 2014 at 11:59 am

    I recently flew from AB to ON via Air Canada. Every staff person was helpful and friendly. Delayed flights meant a backlog of worried and/or unhappy customers, but the AC staff were great in dealing with the grumpy flyers.

    Why does AC use a recording for safety info instead of having staff do a live demonstration with some fun commentary? They would completely win me over with that!

    It’s the security staff whom I would rate as the rudest of rude; there’s no need to be ignorant to people. Many folks haven’t flown for years and may not understand all the anti terrorism rules. Although, I had to wonder how come I couldn’t bring on a partially used 110 ml toothpaste tube while the woman sitting across me was allowed to bring on several knitting needles. If I was going to be stabbed, I’d rather it was with a tube of toothpaste.

  5. Keith Perron | September 15, 2014 at 8:55 pm

    None of these airlines come close to Singapore Airlines, Cathay Pacific, Dragon, China Airlines (Taiwan), Eva and about 8 others in terms of customer service.

  6. John | October 4, 2014 at 9:40 am

    Last time I flew with Air Canada was over 20 years ago, and even then, they were horrible. Since then, they have only deteriorated even more
    The problem w/ Air Canada, is they know they are the only major carrier in this god forsaken country, therefore, can get away with much of the garbage they do. However, that being said, many airlines are getting worse.
    Smaller seats, less leg room, fees for this and fees for that. Maybe, when they start losing passengers, they will smarten up.
    I’m surprised they don’t have a fee for breathing. The sooner Air Canada goes under, the better. However, that is unlikely to happen, since the tax payers support this cruddy airline. Air Canada should be ashamed of themselves.

  7. John | October 4, 2014 at 9:59 am

    Next year I am planning a trip to Alaska for a photo shoot. And, I will NOT fly with Air Canada, nor will I fly out of Toronto, I will fly out of Buffalo. It will take longer, but will also be cheaper. Flying out of Toronto and then on top of that, w/ Air Canada is a nightmare you never awaken from.

  8. Lucky Eddie | October 6, 2014 at 1:29 pm

    Air Canada’s famous slogan: “We’re not happy till you’re not happy.”

    On one flight I took (Ottawa-Toronto), an attendant looked like a movie star: Miss Piggy. She had to waddle down the aisle sideways.

  9. Dorothy | October 6, 2014 at 7:30 pm

    Airline staff from flight attendants right in through to baggage handlers and pilots FORGET that it is THE TRAVELLING PUBLIC that pays their salaries. I don’t need to be treated special, but gentle courtesy is expected and welcomed. I also think that somehow AIRPORTS HAVE ALSO FORGETTEN THAT THE TRAVELLING PUBLIC IS THE ‘whole reason’ AIRPORTS EXIST IN THE FIRST PLACE!!! Gee, when you pull up in front to pickup or drop off a passenger, you are quickly told ‘ya can’t park here….hurry up’…OMG…don’t they realize that the passengers need to be dropped off and picked up!!!!!! This should be a high priority when planning the airports!!! LEAVE AMPLE ROOM FOR FAMILY AND FRIENDS TO DROP OFF AND PICK UP PASSENGERS IN FRONT OF THE AIRPORT….!!!! Seems like common sense to me to make sure that the “people paying the money to embark or disembark a flight be given respect to being picked up or dropped off”. The security make you feel like you’re totally trespassing and involved in some kind if illegal action to merely drop off passengers in front of the airport…..END RANT!

  10. Chris Ennever | October 15, 2014 at 9:30 am

    My wife and I flew Air Transit which I believe is owned by Ai Canada. I paid an extra $360 to reservation seat with legroom. The return trip from Manchester to Toronto was a nightmare. Our seats were not only exceedingly narrow but we had to suffer the annoyance of passengers waiting to use the toilet, plus the passenger occupying the window seat was oversized, which meant my wife had to move to another seat in order to have some space. I feel that I should be given a refund for this inconvenience.
    Similar to Air Canada, this crew was not particularly pleasant to the passengers who pay their wages. I have decided to travel less in future as air travel is not like it used to be other friends of mine share this view.

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