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New survey finds Air Canada flight attendants among the rudest in North America

- April 24th, 2014
(Andre Forget/QMI Agency)

(Andre Forget/QMI Agency)

A new survey from travel website has revealed that travellers find Air Canada flight attendants to be the rudest among the Canadian carriers and second rudest overall in North America.

This comes just a week after the airline had to apologize when baggage handlers were caught on video tossing luggage from the top of a staircase. surveyed 3,400 flyers, asking them to name the U.S. airlines with the rudest flight attendants. U.S. budget carrier Spirit Airlines touched down in top spot, with 26% of votes. Air Canada was second with 14% of votes and was the only Canadian carrier to make the list.

When contacted by, Air Canada spokesperson Angela Mah said that she couldn’t comment on the survey’s methodology, but did say “our monthly customer satisfaction surveys done by an independent organization shows in-flight service satisfaction continue trending upwards.”

Related: Seven ways to annoy a flight attendant

Related: World’s best flight attendants are from…

Frontier Airlines was third with 11% of the votes, followed by Virgin America (9%), Allegiant (8%) and United (7%). Flyers deemed flight attendants with Alaska and Southwest to be the nicest, having received just 1% of votes each. weighted the survey results by number of passengers who flew between January and October 2013 to account for the differences in airline size.

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  1. Peter | June 25, 2014 at 11:52 am

    Air Canada tries and succeeds, in making your flight “memorable” for all the wrong reasons.

  2. Nick | July 23, 2014 at 12:47 am

    Air canada is the worst airline I’ve travelled. I am embarrassed to be a Canadian when flying with them. Flight attendants are rude. Trying to get a small glass of water is difficult for the aged disrespectful flight attendants.

    I have travelled throughout the globe and am always amazed with the I professionalism withair canada!

  3. Steve | August 18, 2014 at 11:18 am

    AC gate agents are even worse than the flight crews. Try asking them ANYTHING and they will snap at you.
    Also, customer service(??) will not help you with flight changes and the lousy wi-fi at Canadian airports means you cannot do them yourself.

  4. Betty Windsor | August 29, 2014 at 11:59 am

    I recently flew from AB to ON via Air Canada. Every staff person was helpful and friendly. Delayed flights meant a backlog of worried and/or unhappy customers, but the AC staff were great in dealing with the grumpy flyers.

    Why does AC use a recording for safety info instead of having staff do a live demonstration with some fun commentary? They would completely win me over with that!

    It’s the security staff whom I would rate as the rudest of rude; there’s no need to be ignorant to people. Many folks haven’t flown for years and may not understand all the anti terrorism rules. Although, I had to wonder how come I couldn’t bring on a partially used 110 ml toothpaste tube while the woman sitting across me was allowed to bring on several knitting needles. If I was going to be stabbed, I’d rather it was with a tube of toothpaste.

  5. Keith Perron | September 15, 2014 at 8:55 pm

    None of these airlines come close to Singapore Airlines, Cathay Pacific, Dragon, China Airlines (Taiwan), Eva and about 8 others in terms of customer service.

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