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Toronto Pearson named worst airport in Canada

- May 7th, 2012

Toronto's Pearson International Airport has been named worst in Canada. Ernest Doroszuk/QMI AGENCY

Toronto’s Pearson International Airport has been named the worst airport in Canada, according to a new survey from online travel agent FlightNetwork.com.

Of Canadians surveyed in FlightNetwork’s online poll, 37% of respondents said Pearson was the worst airport in Canada. This is up from 28% of votes received during FlightNetwork’s 2010 version of the survey.

Montreal’s Pierre Elliott Trudeau Airport was named second worst by 18% of Canadians, while Edmonton International placed third with 10% of votes.

Fifty-seven per cent of Canadians said slow security was what made Pearson worst in their eyes. The airport also received poor marks from Canadian travellers for bad service and a lack of good dining options. 

Vancouver International was named the best airport in Canada, with 35% of votes.

Internationally, London Heathrow was named worst in the world with 26% of travellers’ votes. Toronto Pearson ranked third in the international rankings with 13% of global votes, while Paris’ Charles de Gaulle was second.

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9 comments

  1. Nina | May 12, 2012 at 12:22 am

    In addition to the security and long line ups…don’t forget the cattle herding exit for all passengers arriving from international destinations. Whether it is the cattle call at customs, the horrible baggage pick up area or the exit area. The worst has to be the exit area where ALL flights that have come in..sometimes as many as 8-10 have passengers exiting to be met by their 5000 loved ones….

    and also why do people insist on parking on the side of the road in dangerous areas when they can go to the free cell phone parking lot! the police need to ticket more in those areas

  2. Nina | May 12, 2012 at 12:24 am

    oh…forgot to mention…why do all the international people arriving have to exit from the same area? In the old days (pre Sept 11), different flights exited at different points therefore exiting people were spread across the terminal rather than all at one door!

  3. Jim | May 12, 2012 at 9:33 am

    Pearson probably got more votes because of the high # of travellers going through it.

    Montreal is, hands down, the worse airport I have used over the past 10 years (I used it last year).

    I wonder how many of the people who voted for Pearson have used PET airport in Montreal?

  4. Bruce Johnston | May 12, 2012 at 12:36 pm

    Just as an added fact. I have travelled the world and Toronto not only has the worst airport in Canada but the world! Hands down. As a Canadian, now living abroad, I am forced to travel to TO to visit family. Would love to have an alternative within reach.
    Unpractical, difficult, expensive, rude, unfriendly, and just pathetic are comment for the airport and the staff.

  5. Fred Ward | June 27, 2012 at 7:22 am

    For the most expensive airport in the world, they do not have anywhere near the number of customs agents needed, especially returning to Canada, and also outbound to the US. How planning could have let the volume of incoming or outgoing traffic exceed the customs capacity is just mind boggling. A 90 minute wait to get through customs sitting next to a sign that says “The most technically advanced airport in the world” is somewhat self explanatory. To add to that, on departure, the number of agents to cover the number of passengers at any airline is nowhere near enough.

  6. Erwin Butikofer | August 28, 2012 at 9:01 am

    The absolute worst airport in the world is the GTAA(Go To Another Airport).Piss poor food services, escalators always under maintenance(do it at night), lousy no brand shopping, extortionist pricing, lousy art. I also heard 2 pilots discussing the air conditioning units at the gates never work resulting in more passenger expense as the airlines bring in their own portable units. Who were the liberal loonies behind this fiasco?

  7. Sam Adams | September 30, 2012 at 7:15 am

    Toronto, at least the Air Canada terminal, is just all round bad.

    As others have noted the incredibly slow security clearance [last time I had an early morning international flight they had one security lane open - one - and they hadn't even told airline staff where that was - I had to find it on my own]

    Then when you get thru your food options are “limited” at best – there’s a Tim’s and a Starbucks – the latin whatever it is doesn’t deserve the label “restaurant” (that is truly disgusting). And nothing else is open for breakfast. Means that, if you didn’t eat before you got to the airport you’re stuck with whatever they serve you on the plane.

    In fairness, the domestic side of the AC terminal has a few more options but still isn’t stellar.

  8. Wayne | September 30, 2012 at 9:19 am

    Eric Nielsen/Whitehorse International is the worst. A ton of money was spent to build a new international arrival area. Then, most of the seating was removed from the domeatic terminal so people can stand in line for security. When a family member is departing there is nowhere to say good-bye. You may as well leave them at the curb.

  9. Martin Bonis | September 30, 2012 at 12:19 pm

    I would vote for Pierre Elliot Trudeau Airport as the worst on name alone.

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