Sometimes it’s the concierge who makes a hotel experience.
These friendly workers, found in most hotel lobbies, have been known to help guests with requests as simple as dinner recommendations and as complicated as buying a luxury automobile or tracking down live tarantulas.
Fairmont Hotels & Resorts has elevated the level of service offered by concierges by arranging a team of butlers, experts and even historians at their properties around the globe to assist guests by recommending local activities and cultural finds. You may have never thought you’d need the services of some of the below specialists…
The Savoy, London: The Savoy provides guests with a Green Butler who is able to recommend eco-friendly hot spots, including eco-pubs, eco-retail and environmental architecture around London to guests.
Fairmont Royal Pavilion, Barbados & Fairmont Monte Carlo: The Beach Butlers at these hotels tend to all guests’ sunbathing needs, whether it be providing sunscreen or frozen fruit kabobs. Beach Butlers will also watch the possessions of guests while they venture into the water.
Fairmont Queen Elizabeth, Montreal: The Fairmont Queen Elizabeth employs Carole Proulx, an expert Chocolatière who creates exquisite, exclusive truffles that are very in demand and available at the hotel’s outlets.
Fairmont Peace Hotel, Shanghai: Head to the hotel’s Jasmine Lounge, which serves tea daily and employs a Tea Sommelier who selects and imports all leaves used in the lounge. The expert is also available to guide guests through a traditional tea ceremony.
Fairmont Beijing, China: Watch the hotel’s dedicated Noodle Makers whirl and twirl fresh noodles in the Asian fusion restaurant Lunar 8.
Fairmont Vancouver Airport, British Columbia: Never let the big one get away thanks to the Fairmont Vancouver Airport’s Fish Valets. These valets meet anglers at the hotel and store their prize catch in a chilly 575 cubic foot fish freezer until the fisherman or woman is ready to catch his or her plane home.
Fairmont Mara Safari Club, Kenya: Jonathan Ledama, the resort’s Resident Naturalist, leads guests on guided walking tours of the property where they learn about indigenous flora, fauna and the history of the native Masai people.
Fairmont Chateau Lake Louise, Alberta: Award winning naturalists keep the tradition of Swiss mountain guides alive at the Chateau Lake Louise. Mountain Heritage Guides not only educate guests about the area’s geography, but also accompany them on ice canyon hikes or snowshoe walks.
- Nicole Feenstra